DriSteem Announces New Director of Customer Experience

Eden Prairie, MN – July 2024 – DRI-STEEM Corporation (DriSteem), the leading manufacturer of humidity control, evaporative cooling, and water treatment products, is pleased to announce that Mike Lanners has accepted the newly created role of Director of Customer Experience.

DriSteem recognizes that industry-leading service to customers is vital to their success. This includes excellent application support, in-depth training programs, highly effective field service support, first-class factory visit experiences, accurate order processing, products and features their customers need, and timely parts fulfillment. 

Mike has a rich background in customer service and a proven ability to drive business growth through exceptional customer experiences in his previous role as Director of Sales. He is poised to lead DriSteem’s Technical Support, Customer Support and Applications, and Parts Management teams to ensure a seamless and positive customer journey at every touchpoint. Mike’s appointment reflects DriSteem’s unwavering commitment to placing the customer at the heart of its operations.

“Customer experience isn’t just a buzzword here; it’s a fundamental tenet that drives every aspect of DriSteem’s operations,” said David Pflum, President of DriSteem. “We are thrilled to have Mike Lanners, with his rich background in customer service and proven ability to drive business growth through exceptional customer experiences, drive this initiative.”

About DriSteem:

DriSteem is a premier provider of humidity control, evaporative cooling, and water treatment solutions for commercial and industrial applications.  DriSteem offers custom systems for critical indoor environments such as health care, data centers, and other facilities requiring precise control of moisture in the air.

DriSteem’s 50-year history of development and innovation has resulted in multiple patented designs that not only meet but anticipate customers’ unique needs.  DriSteem is a subsidiary of Research Products Corporation, manufacturer of Aprilaire®, the leading residential humidifier brand, as well as air cleaners, heat-recovery systems, and HVAC accessories.

Visit DriSteem at www.dristeem.com 

PRESS CONTACT: Veronica Welch, (508) 643-8000, veronica@vewprmedia.com